Privacy Policy
Rise Aerial Acrobatics Ltd
**Last Updated:** 1st October 2025
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## 1. Introduction
This Privacy Policy explains how Rise Aerial Acrobatics Ltd ("we," "our," or "us") collects, uses, and protects your personal information when you book a class with us or interact with this business in any way.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Rise Aerial Acrobatics Ltd
- **Business Name:** Rise Aerial Acrobatics Ltd
- **Address:** 38 St Judes Parade, Belfast, BT7 2GX
- **Phone:** N/A
- **Email:** team@rise-aerial.com
- **Data Controller:** Hugh Sharkey
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## 2. Information We Collect
### 2.1 Personal Information You Provide
When you book a class with us, we collect:
- **Name and contact details** (first name, last name, phone number, email address)
- **Payment information** (card details are processed securely by our payment provider and not stored by us)
### 2.2 Information We Collect Automatically
- **Communication records** (phone calls, emails, messages for customer service purposes)
### 2.3 Information from Third Parties
- **Class Booking platform data** Gymcatch
- **Payment processor data** Stripe (transaction confirmations and fraud prevention information)
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## 3. How We Use Your Information
We use your personal information for the following purposes:
### 3.1 Provision of Services (Legal Basis: Contract)
- Processing your contact information for class bookings
- Holding your signed waiver for health & safety and liability
- Managing refunds and customer service issues
### 3.2 Legal Compliance (Legal Basis: Legal Obligation)
- Maintaining records for tax and accounting purposes
- Complying with health & safety regulations
- Responding to legal requests from authorities
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## 4. How We Share Your Information
We may share your personal information with:
### 4.1 Service Providers
- **Payment processors** Wix (card transaction details for payment processing)
- **Technology providers** Gymcatch (website hosting, system maintenance)
### 4.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights.
**Important:** We never sell your personal information to third parties for marketing purposes.
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## 5. Data Retention
We keep your personal information for the following periods:
| Data Type | Retention Period | Reason |
|-----------|------------------|---------|
| Customer account data | Until account deletion | Ongoing service provision |
| Payment transaction data | 6 years | Financial record keeping |
| Customer service records | 3 years | Quality improvement and dispute resolution |
After these periods, we will securely delete or anonymize your personal information.
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## 6. Your Rights
Under UK GDPR, you have the following rights:
### 6.1 Right to Access
You can request a copy of the personal information we hold about you.
### 6.2 Right to Rectification
You can ask us to correct inaccurate or incomplete information.
### 6.3 Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal information in certain circumstances.
### 6.4 Right to Restrict Processing
You can ask us to temporarily stop processing your information.
### 6.5 Right to Data Portability
You can request your data in a portable format to transfer to another service.
### 6.6 Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
### 6.7 Right to Withdraw Consent
You can withdraw consent for marketing communications at any time.
**To exercise these rights, contact us at:** team@rise-aerial.com
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## 7. Data Security
We implement appropriate security measures to protect your personal information:
- **Secure payment processing** through PCI DSS compliant payment providers
- **Staff training** on data protection and confidentiality
- **Access controls** limiting who can view customer information
- **Regular security reviews** of our systems and procedures
- **Secure disposal** of customer information when no longer needed
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## 8. Cookies and Online Tracking
Our website uses cookies to improve your experience:
### 8.1 Essential Cookies
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- Security features
### 8.2 Analytics Cookies
- Website Performance monitoring
You can control cookie settings through your browser preferences.
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## 9. Third-Party Links
Our website may contain links to third-party services (payment providers, delivery platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.
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## 10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
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## 11. International Transfers
We primarily operate within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place under UK GDPR requirements.
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## 12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (if we have your email address)
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## 13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Rise Aerial Acrobatics Ltd
**Address:** 38 St Judes Parade, Belfast, BT7 2GX
**Phone:** N/A
**Email:** team@rise-aerial.com
**Data Protection Officer:** Hugh Sharkey
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## 14. Complaints
If you are not satisfied with how we handle your personal information, you have the right to complain to:
**Information Commissioner's Office (ICO)**
**Website:** ico.org.uk
**Phone:** 0303 123 1113
**Post:** Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
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*This Privacy Policy was last updated on 1st October 2025 and is effective immediately.*